Frequently asked questions

No — you can browse everything and download free resources without an account. You only need a free account to buy a premium resource, register for an event, or read a premium article, so that your purchases are saved and you can access them again later.

Click Sign in, then Create an account, and enter your name, email and a password (at least 8 characters). You'll receive a confirmation email — open it to confirm your account.

Open the resource and click Get access. Sign in (or create an account), pay securely, and the download unlocks immediately. It's then saved to your account so you can re-download it anytime.

Payments are handled securely through KKiaPay, which supports Mobile Money and bank cards. Prices are shown in CFA francs (XOF).

Enter your code at checkout. Depending on the code, it may reduce the price or make the item free.

Open the event and register. Free events issue a ticket immediately; paid events ask you to pay first. Your ticket PDF is emailed to you and is always available under My account.

Yes. When registering you can enter a different name and email, and the ticket will be issued in that person's name and sent to them.

First check your spam folder. Your tickets and purchases are always available under My account even if the email is delayed. If something still looks wrong, email hello@ckle.org with your account email.

On the Sign in page, click Forgot password?, enter your email, and we'll send you a link to choose a new password.

Yes. CKLE is bilingual — use the language toggle in the menu to switch between French and English at any time.

Decoded is our free newsletter, sent every two months with project stories and communication ideas. Subscribe from the Decoded page (the envelope icon in the menu or the footer link). You can unsubscribe at any time from the link at the bottom of any edition.

Your account, purchases and subscriptions are stored securely and used only to provide the service. We don't sell your data. To request changes or deletion, email hello@ckle.org.

Email hello@ckle.org, or use the Contact page. Please include your account email and a short description so we can help quickly.

It's an online tool that guides you, step by step, through creating a professional annual report and exports it as a polished PDF — without needing a designer.

It's built for NGOs, associations, and public-sector and social-impact organizations that need to report on their activities clearly and professionally.

You answer a guided, multi-step form about your organization and its year. The tool structures everything, lets AI help polish your wording, and produces a clean, ready-to-share PDF.

Yes — you can build your report in French or English.

You sign in with your email so your report is saved and you can come back to it. There's a quick email-based login.

Yes. The tool can polish and improve the text you enter so it reads clearly and professionally, while keeping your meaning. You stay in control of the final wording.

Yes — you can present key figures, including clean financial charts, so your report communicates results at a glance.

A professionally laid-out PDF of your annual report, ready to download, print, or share with partners and funders.

Your report content is saved to your account so you can keep working on it, and it isn't shared publicly.

There's a feedback option inside the tool, or you can email hello@ckle.org.

Vitae is CKLE's AI-powered CV builder. It helps you create a clean, professional CV and improve it with AI, then export it as a polished PDF.

Beyond building a CV, Vitae can help optimize your wording, analyze your CV, and translate it between French and English — so you can adapt it to different opportunities.

Vitae works on a freemium model: you can get started for free, and some advanced features are part of the premium offer. See the pricing section on the app for what's included.

Premium is paid securely through KKiaPay (Mobile Money or card). Payment is confirmed before any premium feature unlocks.

Yes, enter your coupon at checkout; it may discount the price or unlock access.

French and English, including a translate feature to move your CV between the two.

A clean, professionally formatted PDF that's ready to send to employers.

Make sure your payment was confirmed (you'll see access unlock once it is). If it stays locked after a confirmed payment, email hello@ckle.org with the email you used and we'll restore access.

Your CV content is tied to your session/account and used only to generate and improve your CV. It isn't shared publicly.

Email hello@ckle.org and mention Vitae plus the email you used, so we can find your account quickly.